Property Management

Property management strategy builds on the basic idea of interdependence between the Mall and the Retailer. It focuses on the business benefits that can grow out of collaborated business management between the Mall Developers and the Retailers. The whole focus of property management is on suggesting a structured way for a relationship between the Retailer and the Mall. This concept is a process to enhance customer traffic, and thereafter, increasing profit margins.

Property Management's primary responsibility is to provide a quality shopping experience. This includes focus on diverse elements such as fulfilling all day-to-day operational responsibilities of the properties, managing operational and enhance capital value of its investment to insure a consistent and reliable retail product.

Other aspects that also play an essential role in respect to property management which includes:

Finance management

  • Invoicing, collection of income including rentals, service charges, utility charges, car park receipts, electricity and other utility income.
  • Developing accounting systems to track the ageing debtors.
  • Developing standard financial templates.
  • Detailed annual property budget.

Lease Management & Administration

  • Defining terms of renewals and managing new leasing deals.
  • Maintaining full tenant file and correspondence
  • Collection of all relevant lease & unaudited information

Facility Management

Refers to the integration of people, place, process and technology in a building. It includes the following activities:
  • Administration Management
  • Maintenance of Assets
  • Infrastructure Management
  • Ambience Management
  • Traffic Management

Operations Management – Soft services

  • General information & communication
  • Security & systems
  • Fire fighting
  • Parking
  • Housekeeping
  • Pest control
  • Landscaping
  • Waste management.

Marketing & Mall Media

Involves promotional activities and events to build awareness, drive store traffic and increase per visit spend with in the mall:
  • Celebrity promotional events
  • Loyalty programs
  • Festive events
  • Onsite events
  • Community programs and co marketing partner schemes.

Mall Media

  • Letting of advertizing space within the mall.
  • Coordinating design, production, installation and maintenance of all advertising material.